The changes Romance Chocolates are a work of love, each order of truffles or customized chocolates or chocolates are handmade. Like many small businesses, Romance tapeworm a great amount of ideas and ambitions, but not many resources. The orders that entered their Web site, frequently had registered by Bigai, in four different systems: Salesforce. Com for CRM, QuickBooks for the countable part, Fedex for its shipment, and a platform to process the credit cards. Nonstep long time before Bigai discovered that it was an inefficient form to make businesses and the worse form to grow.
a day in August of 2005, tapeworm 6 you order at the same time and I was to the point of a collapse, says Bigai. Each had to be registered in the four systems, and I went three hours processing everything. If this were thus with six orders, that would happen in the holidays and when 50 orders arrived. It is evident that needed something more. Bigai had been six months on a contract of a year with Salesforce.com.
She decided that she could not wait for year half. the problem with Salesforce.com was that it concentrated in CRM and was not integrated yet what needed, as the accounting and the offices and the electronic commerce, says Bigai. was tired to enter data manuals in all these different systems . In addition, it wanted a easy access to the data of the client. a problem that tapeworm was that my salesmen had their contacts and when they left the company, did not count on this information, says Bigai. I needed to have all the contacts of the company in a place, with a data base integrated with the other parts of my business. The solution Romance Chocolate started up NetSuite in October of 2005.